KrogerFeedback – Kroger Customer Satisfaction Survey

KrogerFeedback: Kroger’s primary motto is ‘customer satisfaction’. To ensure that they conduct a survey with their customers. The feedback information collected from the survey is used to measure the customer satisfaction. And, if customers are not satisfied with any of the services then changes will be made in those things. Through this survey, Kroger can also evaluate the support of their customers. In this post, we have mostly focused on the KrogerFeedback Survey details. After sharing your views and experience, you will be rewarded for participating in the survey. Check the further information in the below section.

KrogerFeedback – Kroger Customer Satisfaction Survey

KrogerFeedback Survey i.e. Kroger Customer Satisfaction Survey is conducted online at krogerfeedback.com. This survey includes the questionnaire on company products and service offerings. Customers should give their genuine feedback based on the most recent experience at Kroger store. Kroger welcomes both positive and negative feedback from the customers. They take positive feedback as appreciation and the negative feedback is used to make the changes so as to provide the best experience to the customers. The ultimate goal of the survey is to make customers happy and satisfied.

KrogerFeedback Survey Details

  • KrogerFeedback Survey i.e. Kroger Customer Satisfaction Survey is powered by Service Management Group.
  • This survey is mainly conducted to know the customer’s approval or disapproval, with the company’s products and service offerings.
  • For participating in this survey, you need to visit its official survey site i.e. at krogerfeedback.com.
  • Only Kroger customers can participate in this survey.
  • If you are interested to participate in this survey then you must carry a valid receipt from Kroger.

kroger store

KrogerFeedback Survey – Objectives

Below, we have provided the main objectives to conduct KrogerFeedback Survey:

  • The main aim is to know the customer’s perspective in relation to the products that they purchase at Kroger and the service that they are offered.
  • To meet the customer’s expectations and needs.
  • To assess the performance of the staff members.
  • To improve the products and service offerings.
  • In case of negative feedback, the staff members will be warned or alarmed about the issues that can affect the company in future. And, also the necessary changes will be made to provide the best shopping experience to its customers.

KrogerFeedback Survey – Rules and Regulations

Below are the main rules and regulations that you need to fulfill in order to get a chance to participate in this survey.

  • The receipt must be of the most recent visit and most importantly it must be valid.
  • You must participate in the survey only on its official site i.e. at krogerfeedback.com.
  • You should have an age of 18 years or older than that.
  • You must participate in the survey within a limited period of time.
  • With one purchase receipt, you will be allowed to participate in the survey only for one time.

KrogerFeedback Survey – Requirements

You will require few things in order to start the survey. And, below we have listed those requirements. Just make sure that you have them ready with you, before participating in the Kroger Customer Satisfaction Survey.

  • A PC or a Laptop or a Mobile Device.
  • Internet connection or Wifi connection to the device which you are using.
  • Kroger purchase receipt (Not more than 7days old).
  • Knowledge of English or Spanish.

KrogerFeedback Survey – Instructions

To complete the survey successfully, you need to follow the instructions mentioned below:

  • Open the web browser.
  • Visit the official survey site of Kroger at krogerfeedback.com or click on the official website.
  • Choose the language of your choice.
  • Then enter the date and time of your visit. Both date and time will be available on your receipt.
  • Also, enter the ‘Entry ID’ which is printed on your receipt.
  • After entering all the details, click on ‘Start’ to begin the survey.
  • Now you need to answer all the questions candidly. That is, answer all survey questions based on your recent experience and the feedback should be genuine.
  • Also, you need to give ratings. Give your ratings and click on ‘Next’.
  • After that, you will be taken to a page where you need to answer two or three questions for Kroger Rewards.
  • If you are interested, answer those questions and provide your contact details. You will get a call or email if you are the winner of the contest.

Kroger Rewards

Upon the completion of the survey, you will enter into Kroger sweepstakes survey. If you are interested, participate in that contest and get a chance to win gift cards/grocery cards/plus card/50 fuel points/digital coupons. These coupons or vouchers can be used while making your next purchase at Kroger store. Also, you can win a prize money worth $5,000 on grocery gift cards or $100 grocery gift cards just by participating in the Kroger Customer Satisfaction Survey.

About Kroger

kroger logo

The Kroger Company, or simply Kroger, is an American retailing company founded by Bernard Kroger in 1883 in  Cincinnati, Ohio. It is the United States’s largest supermarket chain by revenue. Kroger is also the third-largest retailer in the world. As of December 2015, Kroger operates, either directly or through its subsidiaries, 2,778 supermarkets, and multi-department stores.

It maintains markets in 34 states, with store formats that include hypermarkets, supermarkets, superstores,  department stores, 786 convenience stores (which are now sold to EG Group in 2018), and 326 jewelry stores.  Kroger branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 37 food processing or manufacturing facilities, 1,360 supermarket fuel centers and 2,122 pharmacies.

Conclusion

This post highlights the details and instructions of KrogerFeedback Survey. We have also provided the requirements that you need to make ready before starting the survey. Also, you can find the rules and regulations that you need to fulfill in order to get started. In case, if you face any issues while participating in the survey then you can make a call to Kroger Customer Service Team at 1-800-576-43770. So in total, you can find everything here and we hope that it was helpful to you. If you still have any questions, let us know them through your comments.

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